This year’s Christmas fairs are over but the Chilli Ski sale continues online

Free UK Delivery on all orders of £100

Terms and Conditions

All items are sold to the customer on the basis that they will be used correctly and in line with the manufacturers recommendations. Any injury to the customer or another third party is the responsibility of the customer and not Chilli Ski.

About Us

The website www.chilliski.co.uk is owned and operated by Chilli Ski, Hazelhurst House, Three Leg Cross, Ticehurst, East Sussex TN5 7LF.
Company no. 09954161
Email: info@chilliski.co.uk
Tel: 07968 830673
If you need to contact us please use the details above.

Contract

When you place an order with us you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. This will terminate any contract between us.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

We have made every effort to display as accurately as possible the colours of the products that appear on this website. However we cannot guarantee your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

This contract is covered by English law.
 
By placing an order with us, you agree and accept these terms, as well as our privacy policy and the terms of website use.

How to Place an Order

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

Delivery charges will be shown prior to you placing your order.

You will be required to pay for the goods in full at the time of ordering.

We use a secure payment facility via Stripe for online purchases. Items will be shipped once payment has been received.

Promotional prices only apply during the period stated.

All prices quoted on our website are in UK pounds and include VAT at the current rate.
 
In busy times there may be a delay of up to 7 days for delivery. Please contact us if you require an item urgently.

Delivery and Carriage Charges

We aim to deliver goods between 3-4 days of dispatch. During busy times there may be a delay of up to 7 days. Please contact us if you require something urgently.

Delivery will be via courier or royal mail to UK only. Delivery charges will be applied at checkout. Please contact us for overseas delivery charges.
Please check items on arrival. Any goods missing or damaged must be notified to us within 2 days of receipt of the items.

Cancellation and Returns Policy

Unwanted goods must be returned within 14 days of receipt for a full refund. Goods returned between 14-30 days of receipt will not be refunded but credited towards another purchase from Chilli Ski. Returns will not be accepted after 30 days. Purchases of nearly new items belonging to third parties will not be refunded unless faulty.
 
All items must be returned unworn and in original condition and packaging with labels attached. Postage will not be paid by Chilli Ski unless items are faulty.

Faulty Goods/Guarantee

If there is a problem with items purchased from Chilli Ski please contact us by email as soon as possible.

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot guarantee that they comply with any legal requirement outside the UK.

Links to and from other websites

Any links to third parties from this website are provided for your convenience only. We have no responsibility for any such third party websites or their content.

Exclusion of Liability

We take all reasonable steps to ensure that the information on this website is correct. We do not guarantee the accuracy of information on this website. Neither we nor any other party shall be responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.

Privacy Policy

When you purchase from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our website we automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. With your permission we may send you emails about our website, new products and other updates.

Consent: when you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to us collecting your information and using it for that specific reason only. If we ask for your personal information for another reason, such as marketing, we will either ask you for your expressed permission, or provide you with an opportunity to say no. You may withdraw your consent for us to contact you at any time by emailing us at info@chilliski.co.uk or writing to us at Chilli Ski, Hazelhurst House, Ticehurst, East Sussex TN5 7LF

Payment: payment will be taken via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

Changes to this policy: We reserve the right to modify this policy at any time. If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Cookie Policy

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

The cookies we use help improve the functionality of our website to improve your experience as well as gathering information about our visitors in order to further improve and analyse our services.

You can prevent the settings of cookies by adjusting the settings on your browser (see your browser Help for how to do this – search for “Disabling cookies *YOUR BROWSER e.g. Google Chrome, Firefox etc*). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will result in disabling certain functionality and features of the this site.

Google has created a tool, that once installed on your browser, will block all Google Analytic cookies. For information and to download the tool please click here. This link will open a new window.

The Cookies we use are:
Name Reason Retention Period
cookie_notice_accepted Added after acceptance of the Cookie Notice in order to remove the Cookie Notice banner 1 Month
wordpress_logged_in_# Indicates when you’re logged in and who you are. # signifies unique user id. Session
wordpress_sec_# This cookie is used to store your authentication details. Its use is limited to the admin console area. # signifies unique user id. Session
wordpress_test_cookie WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.

This is a test cookie and does not contain any user identifiable information
Session
wp-settings-# This is used to customise your view of admin interface, and possibly also the main site interface. # signifies unique user id. 1 Year
wp-wp-settings-time-# This cookie is used to store your authentication details. Its use is limited to the admin console area. # signifies unique user id. 1 Year

The Cookies generated from 3rd parties are:

Please note that third parties, including but not limited to, web traffic analysis services may also use Cookies which we have no control over. These Cookies may be Analytical, Performance or Targeting Cookies.

Name Reason Retention Period
_gat Used to throttle request rate of Google Analytics. 1 Minute
_ga Used to distinguish users for Google Analytics. 2 Years
_gid Used to distinguish users for Google Analytics. 24 Hours
__stripe_mid Used to distinguish users. For Stripe payments on our website. Session
__stripe_sid Used to process Stripe payments for our website. 1 Hour