Terms and Conditions
About Us
Contract
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. This will terminate any contract between us.
We have made every effort to display as accurately as possible the colours of the products that appear on this website. However we cannot guarantee your monitor’s display of any colour will accurately reflect the colour of the actual goods.
Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
How to Place an Order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
Delivery charges will be shown prior to you placing your order.
You will be required to pay for the goods in full at the time of ordering.
We use a secure payment facility via Stripe for online purchases. Items will be shipped once payment has been received.
Promotional prices only apply during the period stated.
Delivery and Carriage Charges
We aim to deliver goods between 3-4 days of dispatch. During busy times there may be a delay of up to 7 days. Please contact us if you require something urgently.
Cancellation and Returns Policy
Faulty Goods/Guarantee
Liability
Links to and from other websites
Exclusion of Liability
We take all reasonable steps to ensure that the information on this website is correct. We do not guarantee the accuracy of information on this website. Neither we nor any other party shall be responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.
Privacy Policy
When you purchase from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our website we automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. With your permission we may send you emails about our website, new products and other updates.
Consent: when you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to us collecting your information and using it for that specific reason only. If we ask for your personal information for another reason, such as marketing, we will either ask you for your expressed permission, or provide you with an opportunity to say no. You may withdraw your consent for us to contact you at any time by emailing us at info@chilliski.co.uk or writing to us at Chilli Ski, Hazelhurst House, Ticehurst, East Sussex TN5 7LF
Payment: payment will be taken via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
Cookie Policy
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.
The cookies we use help improve the functionality of our website to improve your experience as well as gathering information about our visitors in order to further improve and analyse our services.
You can prevent the settings of cookies by adjusting the settings on your browser (see your browser Help for how to do this – search for “Disabling cookies *YOUR BROWSER e.g. Google Chrome, Firefox etc*). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will result in disabling certain functionality and features of the this site.
Google has created a tool, that once installed on your browser, will block all Google Analytic cookies. For information and to download the tool please click here. This link will open a new window.
| Name | Reason | Retention Period |
|---|---|---|
| cookie_notice_accepted | Added after acceptance of the Cookie Notice in order to remove the Cookie Notice banner | 1 Month |
| wordpress_logged_in_# | Indicates when you’re logged in and who you are. # signifies unique user id. | Session |
| wordpress_sec_# | This cookie is used to store your authentication details. Its use is limited to the admin console area. # signifies unique user id. | Session |
| wordpress_test_cookie |
WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies. This is a test cookie and does not contain any user identifiable information |
Session |
| wp-settings-# | This is used to customise your view of admin interface, and possibly also the main site interface. # signifies unique user id. | 1 Year |
| wp-wp-settings-time-# | This cookie is used to store your authentication details. Its use is limited to the admin console area. # signifies unique user id. | 1 Year |
The Cookies generated from 3rd parties are:
Please note that third parties, including but not limited to, web traffic analysis services may also use Cookies which we have no control over. These Cookies may be Analytical, Performance or Targeting Cookies.
| Name | Reason | Retention Period |
|---|---|---|
| _gat | Used to throttle request rate of Google Analytics. | 1 Minute |
| _ga | Used to distinguish users for Google Analytics. | 2 Years |
| _gid | Used to distinguish users for Google Analytics. | 24 Hours |
| __stripe_mid | Used to distinguish users. For Stripe payments on our website. | Session |
| __stripe_sid | Used to process Stripe payments for our website. | 1 Hour |